Refund Policy

At Crafty Writer, we believe in clear communication, fairness, and mutual respect. The policy below explains how deposits, payments, cancellations, and revisions are handled when you work with us.

DEPOSITS & PROJECT BOOKING

To reserve time and begin work on any freelance writing or editing project, we require a 30–50% deposit, depending on the project size and urgency. Once work has started, this deposit is non-refundable, as it covers time spent on research, planning, and initial drafts.

FINAL PAYMENT

The remaining balance is due upon project completion, unless otherwise agreed in writing before the project begins.

CANCELLATIONS

If you choose to cancel before work has started, we may issue a partial refund of the deposit, at our discretion. Once work has commenced, the deposit is non-refundable.

RUSH PROJECTS

For projects with tight deadlines (typically 48–72 hours or less), a rush fee may apply. Any rush fees will be clearly communicated and agreed upon in advance and are non-refundable.

REVISIONS & SATISFACTION

Your satisfaction matters to us. If you’re not fully happy with the final deliverable, we offer one or two rounds of reasonable revisions to ensure the work meets the agreed brief. However, full refunds are not provided after delivery, unless a specific exception has been discussed and agreed upon beforehand.

QUESTIONS & SPECIAL CIRCUMSTANCES

If you have any concerns or special circumstances, please reach out. We aim to be fair, transparent, and easy to work with, and we’re always happy to discuss solutions where possible.